Re: Car Service Rules
Like me you must have worked for the SP. That was the same attitude at Los Angeles, keep the customer happy.
Paul C. Koehler
From: STMFC@... [mailto:STMFC@...]
Sent: Sunday, September 06, 2015 6:44 PM
Subject: [STMFC] Re: Car Service Rules
At the railroads I've worked at, almost no effort by the clerks, and zero by the yardmasters, went into satisfying car service rules. Everyone was too busy trying to get the job at hand done, right now. I would never delay getting a usuable car to a customer because of car service rules as customers mean income. They get upset when they are told to wait... don't even ask, keep them happy because they might make a call to the sales & marketing manager or VP. No clerk or agent is going to get yelled at for "violating" a car service rule to do right by a customer.
Dan and all,